As GoMore is not allowed to provide insurance advice, we have collected common questions and answers regarding our rental insurance below.
The full insurance terms can be found here
The GoMore insurance includes the following coverage during the rental period:
The comprehensive coverage is full collision insurance.
Yes. Motor vehicle liability insurance is mandatory and must be obtained independently. The GoMore insurance only applies during the rental period.
No, interior damages are not covered by the GoMore insurance.
Roadside assistance is included for both Switzerland and Europe. Details are available in the terms and conditions.
The terms and conditions with the detailed coverage and exclusions (e.g., operator errors, operational damage, tire damage) can be found here.
Yes, in case of damage, the renter bears part of the costs (deductible). The deductible applies per incident, and the renter can choose the amount during the booking process.
The vehicle is insured by GoMore insurance during the rental period, which is booked by the renter. In the event of an insured incident (according to the terms and conditions), the damage will be covered by GoMore insurance. The renter will be billed for the deductible.
The renter must immediately report the incident via the online damage reporting link
Required documents include:
Once reported, Baloise will handle the damage processing and contact the car owner to discuss the next steps. Notify the car owner about the damage number from Baloise.
The renter must report the breakdown immediately via the roadside assistance hotline at 0800 24 80 11 (24-hour service). Have the following information ready:
The vehicle is insured against loss, destruction, or damage resulting from theft, use theft, or robbery during the rental period, except for gross negligence or omissions (e.g., not locking the vehicle, leaving the ignition key inside, not activating an existing theft alarm or immobilizer). Loss, destruction, or damage due to embezzlement is not covered. In case of theft, the police, the car owner, and Baloise must be notified immediately.
Yes, GoMore insurance covers the following vandalism damages under comprehensive coverage:
The renter must report the breakdown immediately via the roadside assistance hotline at 0800 24 80 11 (24-hour service). For insured breakdowns, only the costs of roadside assistance are covered. Repair and spare part costs are not insured.
The insurance is valid in Europe plus Morocco, Tunisia, and Turkey. There is no coverage for Kosovo, Russia, Georgia, Armenia, Azerbaijan, and Kazakhstan. Transport by sea does not interrupt insurance coverage if the departure and destination locations are within the coverage area.
If the renter's caused damage is processed through the vehicle owner's liability and/or comprehensive insurance, a bonus surcharge and deductible claim may apply. These additional costs are covered by GoMore insurance under the waiver of deductible/bonus loss.
Vehicles not registered in Switzerland or Liechtenstein are not covered by GoMore insurance.
Liability damage must be reported and processed through the vehicle owner's motor vehicle insurance. If the liability insurer excludes commercial and/or paid rentals, GoMore insurance will cover any recovery claims from the mandatory liability insurance.
No, as long as the vehicle is rented only through GoMore. If the vehicle is rented through other platforms or privately for a fee, the endorsement is mandatory in your own motor vehicle insurance.
Yes, attachments to the rented vehicle such as roof boxes, bike carriers, or rooftop tents are also covered.
Without the renter's damage report, a claim cannot be processed. The insurance contract is in the renter's name, so reporting and confirmation by the renter is mandatory.
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