Sometimes when renting out your car on GoMore as an owner the renter might incur extra costs like parking tickets or toll fees. In cases like these you are owed compensation and have the option of claiming reimbursement from the renter.

If your car is damaged you should instead be submitting a damage claim.

Expenses you can claim for

The following can be claimed for using the expense claim feature:

• Parking tickets
• Speeding tickets
• Toll or congestion charges
• Fuel or battery adjustments
• Cleaning
• Other

If you need to claim for multiple tickets or expenses, submit each one individually. This allows each expense to be assessed in isolation.

Exceptions

The following cannot be submitted using the expense claim feature—instead they must be submitted by contacting GoMore Support directly.

• Claims containing points on the driver’s license.
• Claims containing a criminal penalty.
• Claims issued in a foreign currency.
• Requests to transfer ownership of a fine.

How to submit an expense claim

1. Find the relevant rental
   Navigate to Rentals, Completed, select the relevant booking and look for the New expense claim button at the top of the page. You can also find the relevant rental using your car’s Calendar on Your car(s).
2. Submit an expense claim
   You will then be guided through the process of submitting a claim.

When can a claim be submitted?

Submit a claim as soon as possible for the best chance of it being paid. Claims can be submitted up to 60 days after a rental has ended.

If you need to submit a claim after the submission period, you can do so by contacting GoMore Support directly.

What happens to a submitted claim?

Some claims are sent directly to the renter and some are sent to GoMore Support. When you are submitting a claim it will be clear who the claim is being sent to.

In all cases you will be notified by email no matter what the outcome.

Claims sent directly to the renter

The renter will be notified that you have requested payment. They then have 72 hours to respond. The renter can choose to pay or dispute.

• If the renter pays, the amount owed will be transferred to your GoMore account. You can then pay it out to your bank account.
• If the renter disputes, the claim will be forwarded to GoMore Support, who will then review it, and get back to you. If it’s concluded that your claim is valid the amount owed will be transferred to your GoMore account. You can then pay it out to your bank account.

Claims sent to GoMore Support

GoMore Support will review your claim and contact you if we have any questions or once a decision has been made.

• If GoMore Support approves, the amount owed will be transferred to your GoMore account. You can then pay it out to your bank account.
• If GoMore Support rejects, you’ll be contacted with an explanation, and you will not receive reimbursement.